Why is my stream buffering?

Buffering is usually caused by 1 of 3 things: 1) Weak WiFi signal (try Ethernet), 2) ISP throttling (try a VPN), or 3) Other devices hogging bandwidth (downloads, updates). Restarting your router is the first step.

I get 'Authentication Failed' or 'Invalid Details'

This means either your subscription expired, or you made a typo. Passwords are Case Sensitive! 'Pass123' is not the same as 'pass123'. Also, ensure you don't have a space at the end.

Channels list is empty / 0 Channels

Force refresh the playlist in your app settings. If that doesn't work, your ISP might be blocking the DNS. Try changing your DNS on your device to 8.8.8.8 (Google) or 1.1.1.1 (Cloudflare).

EPG (TV Guide) says 'No Information'

EPG takes time to download. In TiviMate/Smarters settings, go to 'EPG' and click 'Update EPG'. Note that not all channels have EPG data available.

Support Hub • Updated January 2026

Troubleshooting & Fixes

The most effective way to fix common IPTV issues like buffering or black screens is to perform a full power cycle (restart) of both your router and streaming device to clear the cache. If problems persist, 90% of buffering is caused by local WiFi interference or ISP throttling, which can be resolved by switching to an Ethernet connection or using a VPN.

Studies show that over 60% of streaming issues are related to home WiFi congestion rather than server failure (Source: Ookla Speedtest Reports 2024).

1. The Restart Fix

Before doing anything else: Unplug your Router and your Device (TV/Firestick) from the wall. Wait 30 seconds. Plug them back in. This clears the cache and refreshes the connection. It fixes freezing 80% of the time.

2. ISP Blocking

If channels work on 4G (phone) but not usually WiFi, your Internet Provider is blocking IPTV. You MUST use a VPN or disable "Child Safe" / "Web Safe" settings in your ISP account.

Common Error Messages

Still having issues?

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