Refund Policy

1. Refund Eligibility

You are eligible for a full refund if:

• You request a refund within 7 days of your initial purchase
• Your account is in good standing with no violations of our Terms of Service
• You have not previously received a refund for our service

2. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Requests made after the 7-day guarantee period
• Account suspensions due to Terms of Service violations
• Subscription renewals (refund window applies to initial purchase only)
• Technical issues caused by user's equipment or internet connection

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@iptvprovider.me
2. Include your account email and order number
3. Briefly explain the reason for your refund request

4. Refund Processing Time

Approved refunds are processed within 3-5 business days. Depending on your payment method and financial institution, it may take an additional 5-10 business days for the funds to appear in your account.

5. Partial Refunds

Partial refunds are not available. The 7-day guarantee applies to the full subscription amount only.

6. Contact Support

For questions about our refund policy or to initiate a refund request, please contact us at support@iptvprovider.me.